Frequently asked questions

Yes, as long as the request to change is made before the package is actually shipped, we will be happy to add to your order. Please contact us using our contact page or Facebook page.

This depends on what you’ve ordered and if there is room in the shipping crate. Please contact us and we will do our best to accommodate.

We send out orders twice a week, usually Mondays and Thursdays. If there is a specific rush order or a very large order, we try the current or next business day.

Please contact us within 48 hours of receiving your package to open a claim and alert us that something was missing in your order. When opening a ticket please submit your order number, what was missing, and anything received in error on the order. You can e-mail us with this information.

Please contact customer support within 48 hours of receiving your package to open a claim and alert us about your condition question(s). To have your case reviewed, we require photos of the full front and back of the cards on a dark background. Once we have those photos, we will be able to better assist you and our team can re-evaluate the condition of your card(s).